Terms and Conditions

Effective date: April 16, 2026

These Terms and Conditions ("Terms") govern your access to and use of DirectMate, including our website, software, integrations, and related services.

By accessing or using DirectMate, you agree to these Terms.

1. About DirectMate

DirectMate is a software platform designed to help businesses manage customer conversations, product recommendations, and sales workflows through Instagram Direct Messages and related integrations.

2. Eligibility

You may use DirectMate only if:

• you are legally able to enter into a binding agreement
• you use the service for lawful business purposes
• you have authority to act on behalf of the business using the service

3. Account registration

To use certain features, you may need to create an account and provide accurate information.

You are responsible for:

• maintaining the confidentiality of your credentials
• all activity under your account
• ensuring that your connected accounts and integrations are lawfully used

You must promptly notify us if you believe your account has been compromised.

4. Acceptable use

You agree not to:

• use DirectMate for unlawful, fraudulent, deceptive, abusive, or harmful purposes
• violate the rights of customers, third parties, or platform providers
• send spam or unauthorized automated messages
• use DirectMate in a way that violates Meta, Instagram, Shopify, or other third-party platform rules
• attempt to disrupt, reverse engineer, or interfere with the service
• upload malicious code or misuse the platform

5. Customer data and business responsibility

You are responsible for:

• the legality of the data you submit or process through DirectMate
• obtaining any necessary notices, permissions, and consents
• your communications with customers
• your product claims, offers, prices, and order-related content
• compliance with privacy, consumer protection, advertising, and e-commerce laws

DirectMate acts as a software provider and does not independently verify the accuracy or legality of your business content.

6. Integrations and third-party services

DirectMate may rely on third-party services and integrations. Your use of those integrations may also be subject to their separate terms and policies.

We are not responsible for:

• third-party platform outages
• API limitations
• policy changes imposed by Meta, Instagram, Shopify, payment providers, or other external services
• third-party data handling outside our control

7. AI and automation features

DirectMate may provide automated suggestions, message generation, reply assistance, product recommendations, and workflow automation.

You understand and agree that:

• automated outputs may not always be accurate or appropriate
• human review may be necessary
• you remain responsible for the final use of replies, content, and actions taken through your business account

8. Fees and payments

If DirectMate offers paid plans, subscriptions, or other paid services:

• you agree to pay applicable fees
• fees may be billed on a recurring basis if stated at purchase
• unless otherwise stated, fees are non-refundable
• failure to pay may result in suspension or limitation of service

Additional billing terms may be provided separately.

9. Intellectual property

DirectMate and its related software, branding, design, content, and technology are owned by or licensed to us and are protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the service in accordance with these Terms.

You may not copy, modify, distribute, sell, sublicense, or exploit DirectMate except as expressly allowed.

10. Confidentiality

Each party may receive confidential information from the other. You agree not to disclose our confidential information, and we will take reasonable steps to protect confidential business information you provide, subject to these Terms and our Privacy Policy.

11. Suspension and termination

We may suspend or terminate access to DirectMate if:

• you violate these Terms
• your use creates security, legal, or operational risk
• a required third-party integration becomes unavailable
• we are required to do so by law or platform policy

You may stop using the service at any time.

Upon termination, access to the service may be removed, and certain data may be deleted or retained in accordance with our Privacy Policy and legal obligations.

12. Disclaimers

DirectMate is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

We do not guarantee:

• uninterrupted or error-free operation
• specific sales results
• approval by Meta or any third-party platform
• compatibility with all external services at all times

13. Limitation of liability

To the maximum extent permitted by law, DirectMate and its operator will not be liable for any indirect, incidental, special, consequential, exemplary, or lost profits damages arising from or related to your use of the service.

Our total liability for any claim related to the service will not exceed the amount you paid to us in the 3 months before the event giving rise to the claim, or 100 USD if no payment was made.

14. Indemnification

You agree to defend, indemnify, and hold harmless DirectMate and its operator from claims, liabilities, damages, losses, and expenses arising from:

• your use of the service
• your business operations
• your violation of these Terms
• your violation of applicable law or third-party rights

15. Governing law

These Terms are governed by the laws of Ukraine, unless otherwise required by applicable law.

16. Changes to these Terms

We may update these Terms from time to time. If we do, we will update the effective date. Continued use of the service after updated Terms take effect means you accept the updated Terms.

17. Contact

If you have questions about these Terms, contact us at:

• Email: hello@directmate.app
• Website: https://directmate.app