Effective date: April 16, 2026
These Terms of Service ("Terms") govern your access to and use of DirectMate, including our website, software, integrations, and related services. By accessing or using DirectMate, you agree to these Terms.
DirectMate is a software platform designed to help businesses manage customer conversations, product recommendations, and sales workflows through Instagram Direct Messages and related integrations.
To use certain features, you may need to create an account and provide accurate information. You are responsible for maintaining the confidentiality of your credentials, all activity under your account, and ensuring that your connected accounts and integrations are lawfully used.
You must promptly notify us if you believe your account has been compromised.
You agree not to:
You are responsible for the legality of the data you submit or process through DirectMate; obtaining any necessary notices, permissions, and consents; your communications with customers; your product claims, offers, prices, and order-related content; and compliance with applicable laws.
DirectMate acts as a software provider and does not independently verify the accuracy or legality of your business content.
DirectMate may rely on third-party services and integrations. We are not responsible for third-party platform outages, API limitations, policy changes, or third-party data handling outside our control.
DirectMate may provide automated suggestions, message generation, reply assistance, product recommendations, and workflow automation. You understand that automated outputs may not always be accurate, human review may be necessary, and you remain responsible for the final use of replies and actions taken through your business account.
If DirectMate offers paid plans, you agree to pay applicable fees. Fees may be billed on a recurring basis. Unless otherwise stated, fees are non-refundable. Failure to pay may result in suspension or limitation of service.
DirectMate and its related software, branding, design, content, and technology are owned by or licensed to us. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service in accordance with these Terms.
Each party may receive confidential information from the other. You agree not to disclose our confidential information, and we will take reasonable steps to protect confidential business information you provide.
We may suspend or terminate access if you violate these Terms, your use creates risk, a required integration becomes unavailable, or we are required to do so by law. You may stop using the service at any time.
DirectMate is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied. We do not guarantee uninterrupted or error-free operation, specific sales results, or compatibility with all external services at all times.
To the maximum extent permitted by law, DirectMate will not be liable for any indirect, incidental, special, consequential, or lost profits damages. Our total liability will not exceed the amount you paid to us in the 3 months before the event, or 100 USD if no payment was made.
You agree to defend, indemnify, and hold harmless DirectMate from claims arising from your use of the service, your business operations, your violation of these Terms, or your violation of applicable law or third-party rights.
These Terms are governed by the laws of Ukraine, unless otherwise required by applicable law.
We may update these Terms from time to time. Continued use of the service after updated Terms take effect means you accept the updated Terms.